BenefitsPulled from the full job description
- Sick pay
- Free parking
- Company pension
- Casual dress
- Company events
- On-site parking
Full job description
Job Title
Hire Desk Coordinator
Company Overview
ATC is one of the UK’s leading audio-visual and event production specialists, offering dry hire, projection, LED walls, sound, and lighting services. With ISO 9001 accreditation and decades of experience, both our London & Midlands branches pride themselves on technical excellence and a customer‑focused approach.
Job Description
As Hire Desk Coordinator, you’ll:
● Manage daily operations for the hire desk
● Coordinate booking requests, processing hires, and returns
● Communicate with rental customers and internal teams for scheduling
● Maintain accurate rental documentation (orders, agreements, returns)
● Monitor stock levels and report equipment availability or maintenance needs
● Work with technical teams to ensure equipment is service-ready
● Provide outstanding customer service and respond promptly to enquiries
● Implement hire desk procedures and workflows
Key Responsibilities
1. Booking & Coordination
○ Handle hire requests, confirm availability, update schedules.
2. Documentation & Administration
○ Prepare hire contracts, issue invoices, log returns and damage reports.
3. Inventory Tracking
○ Update our hire system, flag low stock, assist equipment procurement.
4. Customer Engagement
○ Serve as the point of contact for customers, managing enquiries and issues.
5. Cross‑Team Collaboration
○ Coordinate with logistics, technical, and projects departments.
6. Continuous Improvement
○ Assist in refining processes to boost desk efficiency and service quality.
Essential Skills & Experience
● Prior experience in hire desk, equipment rental, or event logistics
● Strong administrative capability: order processing, documentation management
● Excellent organisational skills with acute attention to detail
● Confident communicator, comfortable liaising with customers and multiple departments
● Process-oriented mindset; adept at implementing structure
● Proficient in MS Office, experience with rental or inventory systems is a bonus
Desired Attributes
● Either technical or industry background in AV, events, or equipment hire
● Able to multitask and prioritise in a busy, deadline-driven environment
● Customer-centric and solutions-focused
● Team player with good initiative and ownership
● Flexible to accommodate periods of peak workload
Qualifications
● Ideally 2+ years in hire desk, equipment rental, events, or logistic administration
● A Level or equivalent; degree-level qualifications are welcomed but not essential
Remuneration & Benefits
● Salary aligned with experience
● Benefits will include pension, holiday entitlement, employee events, training & development opportunities
Hours & Reporting
● Full-time, 42.5 hours per week; occasional early starts or late finishes depending on hire returns
● Reports to Hire Desk Manager for the branch
Why Join ATC?
● Be part of a specialist AV team with a reputation for excellence
● Work in a well‑run, safety‑focused, and accredited environment (ISO 9001)
● Collaborative and fast-paced setting with significant growth opportunities
Job Type: Full-time
Pay: £28,000.00-£35,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Location:
- London TW14 0RD (preferred)
Work Location: In person
